# Agent Interruption

**URL:** <https://community.retellai.com/t/agent-interruption/922>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [February 22, 2026, 8:12pm UTC](https://community.retellai.com/t/agent-interruption/922 "2026-02-22T20:12:58Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [February 22, 2026, 8:13pm UTC](https://community.retellai.com/t/agent-interruption/922/2 "2026-02-22T20:13:20Z")

</div>

Interruption Sensitivity controls how easily users can interrupt the agent, with values ranging from [0,1][(1)](https://docs.retellai.com/api-references/update-agent)[(2)](https://docs.retellai.com/api-references/create-agent). When set to 1, interruptions should be easier[(1)](https://docs.retellai.com/api-references/update-agent)[(2)](https://docs.retellai.com/api-references/create-agent). However, there are a few things to check:

**Test Agent vs Live Calls**  
The Test Agent in the dashboard may not reflect interruption behavior accurately[(3)](https://community.retellai.com/t/interruption-sensitivity-doesnt-work/358). One user reported that interruption settings work on live calls but not on Test Agent[(3)](https://community.retellai.com/t/interruption-sensitivity-doesnt-work/358). Try testing with an actual phone call to see if the behavior improves.

**Adjust Denoising Mode**  
Background noise can interfere with interruption detection[(4)](https://docs.retellai.com/build/handle-background-noise). The `denoising_mode` setting has options[(2)](https://docs.retellai.com/api-references/create-agent):

- `noise-cancellation` (default): Removes background noise
- `noise-and-background-speech-cancellation`: More aggressive, removes both noise and background speech[(4)](https://docs.retellai.com/build/handle-background-noise)

Set denoising mode to handle your audio environment[(4)](https://docs.retellai.com/build/handle-background-noise)[(3)](https://community.retellai.com/t/interruption-sensitivity-doesnt-work/358).

**Lower Responsiveness**  
The `responsiveness` parameter (also ranging from [0,1]) controls how quickly the agent responds[(1)](https://docs.retellai.com/api-references/update-agent)[(2)](https://docs.retellai.com/api-references/create-agent). Lower values mean the agent waits more and responds slower[(1)](https://docs.retellai.com/api-references/update-agent)[(2)](https://docs.retellai.com/api-references/create-agent). Try decreasing responsiveness slightly to give the agent more time to detect interruptions[(5)](https://discord.com/channels/1186424376300679209/1442882951246512168).

**Verify Settings Range**  
Ensure you’re setting interruption\_sensitivity as a decimal value between 0 and 1, not just the endpoints[(3)](https://community.retellai.com/t/interruption-sensitivity-doesnt-work/358). The parameter accepts values throughout the range[(3)](https://community.retellai.com/t/interruption-sensitivity-doesnt-work/358).

If issues persist after trying these adjustments, test with a live call rather than Test Agent to confirm the actual behavior[(3)](https://community.retellai.com/t/interruption-sensitivity-doesnt-work/358).

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_[View the full topic](https://community.retellai.com/t/agent-interruption/922)._