# Account on Hold because of High Volume Calls

**URL:** <https://community.retellai.com/t/account-on-hold-because-of-high-volume-calls/920>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [February 22, 2026, 10:52am UTC](https://community.retellai.com/t/account-on-hold-because-of-high-volume-calls/920 "2026-02-22T10:52:23Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![support2](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/support2/32/15_2.png) [@support2](https://community.retellai.com/u/support2)\
**Post date:** [February 22, 2026, 10:52am UTC](https://community.retellai.com/t/account-on-hold-because-of-high-volume-calls/920/2 "2026-02-22T10:52:47Z")

</div>

When your account shows “Verification Needed: Your account is on hold for further verification due to high volume calls,” you need to contact [support@retellai.com](mailto:support@retellai.com) with your company’s name, use case, and verification that you represent the company[(1)](https://docs.retellai.com/accounts/account).

Based on community reports, the resolution process typically involves:

1. **Providing business verification documents** - The support team may request your business registration documents or IRS EIN Confirmation Letter to verify your company[(2)](https://community.retellai.com/t/your-account-is-on-hold-for-further-verification-due-to-high-volume-calls/441)[(3)](https://discord.com/channels/1186424376300679209/1453386058330013819).

2. **Response timeframe** - Community members have reported resolution times ranging from 1-2 business days once the proper documentation is submitted[(3)](https://discord.com/channels/1186424376300679209/1453386058330013819).

3. **Multiple contact channels** - If email support is unresponsive, you can also reach out through:

4. **Include your Workspace/Org ID** - When contacting support, provide your organization ID to help expedite the review[(3)](https://discord.com/channels/1186424376300679209/1453386058330013819)[(5)](https://discord.com/channels/1186424376300679209/1454597922472722492).

If you’ve already submitted the requested information and are only receiving automated responses, try reaching out through Discord where support team members like Omar Ashraf actively monitor and escalate issues[(3)](https://discord.com/channels/1186424376300679209/1453386058330013819)[(5)](https://discord.com/channels/1186424376300679209/1454597922472722492). Community reports show that direct engagement through Discord can help get accounts unblocked more quickly, especially for time-sensitive situations[(6)](https://discord.com/channels/1186424376300679209/1345033885158867035)[(3)](https://discord.com/channels/1186424376300679209/1453386058330013819).

Make sure you’ve sent verification from your company’s official email domain (not just a personal email) as this helps establish that you represent the company[(3)](https://discord.com/channels/1186424376300679209/1453386058330013819)[(5)](https://discord.com/channels/1186424376300679209/1454597922472722492).

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_[View the full topic](https://community.retellai.com/t/account-on-hold-because-of-high-volume-calls/920)._