# Account-level country whitelist blocking outbound calls to Australia (AUS) — SIP 403

**URL:** <https://community.retellai.com/t/account-level-country-whitelist-blocking-outbound-calls-to-australia-aus-sip-403/990>\
**Category:** Support Help\
**Tags:** general\
**Created:** [March 6, 2026, 9:33pm UTC](https://community.retellai.com/t/account-level-country-whitelist-blocking-outbound-calls-to-australia-aus-sip-403/990 "2026-03-06T21:33:15Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![officialbarberiq](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/officialbarberiq/32/991_2.png) [@officialbarberiq](https://community.retellai.com/u/officialbarberiq)\
**Post date:** [March 6, 2026, 9:33pm UTC](https://community.retellai.com/t/account-level-country-whitelist-blocking-outbound-calls-to-australia-aus-sip-403/990/1 "2026-03-06T21:33:15Z")

</div>

Hi Retell team,

I’m unable to make outbound calls to Australian phone numbers. Every call fails immediately with a SIP 403 error. I’ve already updated the per-phone-number allowed outbound countries via the API, but the account-level restriction is still blocking calls.

**Error from Detail Logs:**

```auto
Error dialing to user, SIP status code: 403
SIP error category: telephony_provider_permission_denied
sip status: 403: Dialed number +61449098156 (associated countries: AUS) is not included in whitelisted countries USA,CAN D13

```

**My Setup:**

- **Platform:** Retell AI (Pay As You Go plan)

- **Workspace:** barber iq Workspace

- **Telephony Provider:** Telnyx (Custom telephony via SIP trunking)

- **Telnyx SIP Connection:** “SP sales guy” — FQDN type, pointing to `sip.retellai.com`

- **Telnyx Outbound Auth:** Credentials method (username + password)

- **Retell SIP Trunk Config:** Termination URI: `sip.telnyx.com`, Transport: TCP

- **Automation:** [Make.com](http://Make.com) (Google Sheets → Array Aggregator → HTTP module calling Retell API `POST /v2/create-phone-call`)

**Phone Number Details:**

- **Phone Number:** +61488862565 (Custom telephony)

- **Phone Number ID:** +61488862565

- **Outbound Agent:** Single-Prompt Agent (agent\_5d14d4c489667846a793609c77)

- **Allowed Outbound Countries (per number):** Already updated to `["US", "CA", "AU"]` via API ✅

- **Latest Failed Call ID:** `call_0bb4b867fce13e89c492fccadca`

**What I’ve Already Done:**

1. Updated `allowed_outbound_country_list` on the phone number to `["US", "CA", "AU"]` via PATCH API — confirmed it saved successfully

2. Dashboard shows “Australia” under Allowed Outbound Countries

3. Verified SIP trunk credentials match between Retell and Telnyx

4. Verified [Make.com](http://Make.com) is sending correct E.164 format phone numbers

5. All 84+ calls still fail with the same D13 country whitelist error

**Request:**

Please whitelist **Australia (AU)** at the **account/workspace level**. The per-phone-number setting alone isn’t resolving the issue — there appears to be a separate account-level country restriction (referenced as “D13” in the error) that still limits outbound calls to USA and CAN only.

Thank you!