# Accidentally bought a Canadian number that doesn't support SMS

**URL:** <https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689>\
**Category:** Support Help\
**Tags:** account-and-billing\
**Created:** [September 26, 2026, 6:04am UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689 "2026-09-26T06:04:10Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mrafaytariq](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mrafaytariq/32/2782_2.png) [@mrafaytariq](https://community.retellai.com/u/mrafaytariq)\
**Post date:** [September 26, 2026, 6:04am UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689/1 "2026-09-26T06:04:10Z")

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I am testing the platform and accidentally bought a Canadian number that doesn’t support SMS. I released it immediately. Can you please waive the $2 invoice?

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [September 26, 2026, 1:18pm UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689/2 "2026-09-26T13:18:05Z")

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Hello @mrafaytariq Hey, could you please share your Org ID so I can check this with the team?

Thank You

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**Author:** ![mrafaytariq](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mrafaytariq/32/2782_2.png) [@mrafaytariq](https://community.retellai.com/u/mrafaytariq)\
**Post date:** [September 26, 2026, 1:43pm UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689/3 "2026-09-26T13:43:53Z")

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@Shah-Fazal Here is my Org ID: org\_g8qOj65lZY1ILw22

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**Author:** ![mrafaytariq](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mrafaytariq/32/2782_2.png) [@mrafaytariq](https://community.retellai.com/u/mrafaytariq)\
**Post date:** [September 29, 2026, 3:08pm UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689/4 "2026-09-29T15:08:10Z")

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Any update @Shah-Fazal ?

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [September 29, 2026, 3:10pm UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689/5 "2026-09-29T15:10:01Z")

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Hey @mrafaytariq I’ve escalated this to the team for further investigation. I’ll let you know as soon as I have an update.

Thank You

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**Author:** ![Shah-Fazal](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/shah-fazal/32/2522_2.png) [@Shah-Fazal](https://community.retellai.com/u/Shah-Fazal)\
**Post date:** [September 29, 2026, 5:29pm UTC](https://community.retellai.com/t/accidentally-bought-a-canadian-number-that-doesnt-support-sms/3689/6 "2026-09-29T17:29:47Z")

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Hey @mrafaytariq We have waived it for you.

Thank You