# A call transfer was not done, but we sent the transfer

**URL:** <https://community.retellai.com/t/a-call-transfer-was-not-done-but-we-sent-the-transfer/2646>\
**Category:** Support Help\
**Tags:** bug\
**Created:** [May 8, 2026, 6:27pm UTC](https://community.retellai.com/t/a-call-transfer-was-not-done-but-we-sent-the-transfer/2646 "2026-05-08T18:27:06Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![mark1](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.retellai.com/mark1/32/2524_2.png) [@mark1](https://community.retellai.com/u/mark1)\
**Post date:** [May 8, 2026, 6:45pm UTC](https://community.retellai.com/t/a-call-transfer-was-not-done-but-we-sent-the-transfer/2646/2 "2026-05-08T18:45:18Z")

</div>

Hello @emilia

Thanks for sharing the call ids. I’ve escalated this to our team for further review.

We’ll update you as soon as we hear back.

Best regards

---

_[View the full topic](https://community.retellai.com/t/a-call-transfer-was-not-done-but-we-sent-the-transfer/2646)._